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Take a look at our frequently asked questions below.

Frequently Asked Questions

Where is my serial number?
Visit our guide to finding your serial number.

Where can I find the Wheel Kit for the WGen3600v or WGen2000?
Our Wheel Kit for the WGen2000, WGen3600v, WGen3600, and WGen3600DF can be found at our online retailers. Here is a link the Wheel Kit on Amazon.

Was there oil or gas in my generator before I bought it?
Every single one of our units are tested before they leave our factories. The oil and gas are drained, however this means that trace amounts of oil and gasoline will be found inside the generator. Our quality control process ensures you are not disappointed with your generator.

Do I need a high altitude kit to operate at altitude? 
Yes, and we carry the altitude kits. Give us a call at 855-944-3571 and we can help you.

What do I do if my refrigerator keeps tripping the 120V GFCI outlet?
You will need to float the neutral ground. Visit our guide to float the neutral.

Where can I get the instructions to convert my generator from a bonded neutral to a floating neutral?
Visit our guide to float the neutral.

How many hours will my Dual Fuel generator run on a 20 lb propane tank?
The WGen3600DF can run up to 20 hours on a 20 lb propane tank and the WGen7500DF can run up to 11 hours on a 20 lb propane tank.

Can I connect my Dual Fuel generator to a large LP (propane) tank?
Dual Fuel models can easily be adapted to large residential LP tanks that normally provide fuel to home furnaces. This is accomplished by first checking or confirming the LP fuel pressure at the outlet of the LP tank. Most of these are set to provide LP fuel pressure of 14-10" of water column, which is a basic standard fuel pressure for residential gas fired appliances. If the LP fuel pressure is within the 14-10" water column range, the primary fuel regulator should be removed from the fuel line components. Then plumb directly from the LP tank to the secondary regulator assembled to the generator. Consult a plumber to ensure a proper setup.

What is the sound rating?
The iGen Series operates around 52-53 dBA. The WGen Series varies by size, with lower wattage models around 68 dBA, and larger models around 73 dBA.

Can I install a fuel conversion kit on my generator?
No, we do not endorse or approve this. If you do this, you also will be in violation for federal emission laws and complete loss of your warranty.

What type of oil is recommended?
Westinghouse recommends you use the 10W-30 oil in general, however in temperatures below zero, we recommend a 5W-30. The use of Synthetic oil is also ok to use with your portable generator or your inverter.

What type of gasoline is recommended?
Westinghouse recommends a unleaded fuel with an octane rating of 87 or higher.

How often do I need to do maintenance?
Westinghouse recommends that the oil is changed after the first 20 hours of use. Then every subsequent 50 hours of use. See your Maintenance Chart on the back of your Quick Start Guide, or found in your Owner's Manual. Visit our full list of Owner's Manuals.

Does the generator need to be grounded?
Yes, for safety, the generator must be grounded properly. If not grounded you run the risk of possible electrocution. It is strongly recommended that you check and follow all federal, state and local regulations relating to grounding.

Where can I purchase my parts?
You can purchase parts by giving us a call at 855-944-3571 and we can help you.

I cannot locate my owner's manual. How can I get a new one?
Visit our full list of Owner's Manuals.

Where can I find or locate my closest dealer?
Give us a call at 855-944-3571 and we can help find the service dealer closest to you.

Where do I go for my Warranty repairs?
Please go to a local service dealer nearest you. To locate one, please call us at 855-944-3571.

Can I use synthetic oil in my generator and my Inverter?
Yes you can.

Which generator will power my air conditioner (AC)?
Use this table to get an estimate of how many watts you will need for your AC.
AC Type Starting Watts Running Watts
RV Air Conditioner (11,000 BTU) 1600 1010
RV Air Conditioner (13,500 BTU) 2800 1800
RV Air Conditioner (15,000 BTU) 3300 2000
Window AC (10,000 BTU) 2200 1500
Central Air (10,000 BTU) 4500 1500
Central Air (24,000 BTU) 8750 3800
Central Air (40,000 BTU) 12000 6000
How many recoil pulls does it or should it take to start?
The model iGen1200 must be primed by pulling on the recoil. The best way is to ensure that you have a full fuel tank, then generally will take 15-20 pulls to prime and start. After this process, the carburetor has fuel still in the bowl and it should only take about three pulls generally to start there after. The other iGen models and WGen models will generally start on the first or second pull straight out of the box. Different technology allows it to start much quicker. This is a gravity feed fuel system as compared to a system that must be primed.

Where do I buy my parts from?
You can purchase parts by giving us a call at 855-944-3571 and we can help you.

My iGen4500 won't start OR starts but then stops.
We have recently discovered an issue that is caused during rough shipping. The unit is being dropped several times from a height greater than 3 feet. The drop is causing connectors to become unplugged that can effect the start button to not work and/or the choke to stay on. This can be fixed by following the instructions at this link, iGen4500 Starting/Choke Fix. You can also have this done by taking it to a local service center. If you would like to take the unit to a service center please contact us at 855-944-3571 and we can help you.

Who and Where do I get service for my unit?
Generally all those who service a portable generator will be able to service an inverter product as well. However, not all want to work on small consumable type products, so you will need to ask them. Generally if it is just simple parts, they will be sent to you directly at no charge, however if it is something more serious. We may exchange the unit entirely based on the findings, as long as the unit is still under warranty. Please make sure you are familiar with your warranty first.

Can I parallel the iPro2500?
It is possible to parallel the iPro2500. If you have one iPro2500, you or a service technician can follow this guide to Float the Neutral website for in your iPro2500. Parallel two iPro2500 with the Parallel 2 iPro2500's bulletin.

I think my oil is leaking, what do I do?
Most often the unit has been over filled. Ensure that you do not have more than 0.37 qt. (11.8 oz.) in your iGen1200, iGen2200, and iGen2500, and not more than 0.6 qt. (20.3 oz.) in your iGen4500. If your generator is leaking oil and is not overfilled, please call us at 855-944-3571 and we will get you to a service dealer.

What is the run time I can expect?
Run times can vary by model and depending on the usages and applications. Check the specifications tab on each product page of this website for the run times.

My unit will not stay running?
Please verify that you have not over loaded the unit and tripped the reset breaker or that the low oil light has not come on. If so, you will need to possible add oil or remove some of the load attached to prevent overloading. If your generator will not start after you have checked these items, you may have to visit a service center. We will help you find a service center near you, call us at 855-944-3571.

Can I install a fuel conversion kit on my generator?
No, we do not endorse or approve this. If you do this, you also will be in violation for federal emission laws and complete loss of your warranty.
Can I vent out the exhaust from an enclosed space?
NO! Never run a generator in any type of enclosed space. Generators are designed to be run outside where there is plenty of ventilation, where you can keep it 20 feet away from open door, windows, and vents.

Where can I get the instructions to convert my generator from a bonded neutral to a floating neutral?
These are available in your Owner's Manual in the Operation section under "How to Float the Neutral Ground." Visit our full list of Owner's Manuals.

What does the green and red dots mean on the Westinghouse power cord?
The WCG25 power cord is connected to the generator at the 120/240 plug. The opposite end of the power cord is a fan tail receptacle with 2 green receptacles and 2 red receptacles. Each receptacle is rated at 120 volts AC. To balance the load on the generator’s alternator, use the red and green identifi ers on the fan tail receptacle. To keep the load balanced, connect the loads so that both color receptacles are used. An example is one in red and one in green. Do not connect 2 in red and none in green, or 2 in green and none in red. If only one color receptacle is used with multiple loads, the alternator may experience an unbalanced load, causing undue vibration to generator.

Can I use 50 Hz appliances on this 60 Hz generator?

How do I hook up my battery?
There are two cables from the generator. The red (+) positive cable should be connected to the (+) positive lug of the battery. The black (-) negative cable and should be connected to the (-) negative lug of the battery. These connections can be confirmed by verifying that the red cable is connected to the starter solenoid and the black cable is connecting to a ground lug attached to the portable's main frame. Connect the (+) positive connection first and then the (-) negative connection. When disconnecting, disconnect the (-) negative connection first followed by the (+) positive connection last.

Can I run the generator at 50 Hz?

Can I operate both 240V and 120V at the same time?

Are there Operating Recommendations for:
High Ambient Temperatures - Make sure the generator has plenty of unobstructed airflow, keep the generator clean, and use oil of the proper viscosity. Low Ambient Temperatures - Keep the spark plug clean and properly gapped, and use oil of the proper viscosity. Dusty Conditions - Keep the genset clean, service the air filter more often than scheduled, and change the oil more often than scheduled.

Can I mount this on a trailer?
Mounting on trailers or confined places is not recommended. If you must, make certain there is proper air flow and that it is not in an enclosed environment.

Can I connect this generator to my house?
Do not connect the generator set directly to any building electrical system. Back feeding could cause electrocution of utility line workers and damage to equipment. An approved switching device like a transfer switch must be used to prevent interconnections. Consult an electrician regarding use of the generator set for emergency power.

Can I parallel more than one set?
No. Westinghouse does not support this.

Will this generator run my.....
Powering AC Tools and Appliances:
1.) Note the rated output stated on the generator set nameplate.
2.) Check the power draw (watts) of each tool or appliance to be connected.
3.) Add the watt ratings of all the loads that the generator set will be powering at the same time.
Make sure that total wattage will not exceed the generator nameplate rating. Example: A generator set rated 6.0 kw (6000 watts) can power two 1500 watt heaters, a 900 watt circular saw, a 500 watt drill, and a 100 watt light at the same time (4500 watts altogether). However to operate a second 900 watt saw, it will be necessary to disconnect one of the 1500 watt heaters.

What is starting current/power?
A motor draws much more power when starting up than when running. It may be necessary to power fewer tools or appliances when motors and air conditioners are cycling on and off.

Can generator run continuously?
Yes, the generator can run continuously as long as maintenance intervals are followed. The generator does need to be turned off to refuel, though.

What happens if I overload the generator?
The generator has circuit breakers to protect itself from overloading. If overloaded, the circuit breaker will trip and stop power flow to protect the generator and other appliances.

How long should it take to reset one of the breakers?
It takes about 10 seconds for the breakers to cool down. You should then be able to reset them by pressing in the breaker button.

My generator shuts down periodically and won't restart.
Check to see if your low oil indicator is lit on your control panel. If it is, you are low on oil. If not, give us a call at 855-944-3571.

How long will the portable run on one tank of fuel?
Please look up the specification tabs of each product page of this website.

How do I shutdown the generator?
1.)Turn off all connected tools and appliances.
2.) Let the generator set run for a few minutes to cool down.
3.) Stop the generator set by pressing the Start/On/Off switch in the OFF position.
4.) Close the fuel valve.

Can I start the portable with load applied?
The generator should not be started with load/appliances already applied. The engine of the generator needs to come up to proper speed. Applying load before starting may cause damage to your appliances.

Can I shut down the portable with load still on?
It is recommended that all appliances/loads are removed before shutting the generator off. This prevents the appliances from any harm that could occur when the generator slows and does not produce exactly 120 Volts AC.

Can I run this portable inside if the windows are open?
No. Never run the generator inside... doing so can cause death, or significant health dangers and also reduce airflow to the generator, possibly damaging the assembly. Please only operate the unit 20 feet from open doors, windows, and vents.

What can I do to make it quieter?
Westinghouse does not have a kit or support to make the generator quieter. External exhaust systems could effect engine performance and ultimately lead to engine damage. Inverter generators operate at a much quieter volume than traditional portable generators.

Is there a need to exercise this generator?
Yes. Exercising a generator set drives off moisture, re-lubricates the engine, replaces stale fuel and removes oxides from electrical contacts. The result is better starting, more reliable operation, and longer engine life.

How do I exercise the generator?
If your use is infrequent, run the generator set at 50% max power capacity at least 30 minutes every month.
- A single 30 minute exercise is better than many shorter exercises.
-The alternative for exercise is servicing the generator for long term storage.

Do I need a Grounding Rod?

What is the Earth Ground lug for?
The earth Ground allows you to ground the generator set to earth ground by connecting a suitable ground wire to the ground lug terminal on the generator set control panel. The other end of the wire must be connected to a suitable earth ground according to local electrical codes.
Do not connect grounds from tools or appliances to the Ground Lug terminal. With proper power cords they should be grounded to the generator through the output receptacles.

Can I run this portable in a State Park?
Most state parks allow generator operation during specific day hours. It is recommended to ask park officials prior to operation.

Can I run in the garage/trailer with door open?
No, The generator set must be used in an open area, 20 feet from open doors, windows, and vents. Running a generator set in a confined area can be both damaging to the generator and also could be fatal to the operator.

Can I use a Car Battery for starting?
No, it is recommended that you use the properly specified battery, Westpro #100024 motorcycle/utility battery. If the battery is dead, use the recoil to start the generator and as long as the cell is not dead, you will be able to recharge it by letting the generator run for a while. If the cell is dead. There is not charger that will work and you must replace the battery.

What is the life expectancy?
The life of any generator set is dependent on the care it receives, maintenance, and the conditions under which it operates.

Can I power wash my generator?
No. The generator set has many components that could be damaged by the high pressure and water of the power washer.

Will the generator work in the Rain/Snow?
No, The generator needs to operate in a safe and dry location.

Will the generator work if submerged?
If any of the electrical components of the generator were damaged due to being submerged, the generator may not function properly.

How does the fuel valve work?
The fuel valve is a device that allows or stops the flow of fuel to the generator engine. - The fuel valve should always be opened prior to starting the generator, and the fuel valve should be closed immediately after stopping the generator.

What can I do to preserve fuel longer/Lower the fuel consumption rate?
Fuel consumption is based on load applied and time running. The best way to conserve fuel is practicing load management. Do not run generator set when certain loads are not needed.

Can I use 10/15% ethanol fuel?

Can I use 87, 89, 92 octane gasoline?
Yes, Use clean, fresh unleaded gasoline with an octane rating (anti-knock index) of 87 or higher.

Can I burn JP1 fuel or E85 fuel in this?

Can I mount a generator on foundation?
The generator does not require mounting. Westinghouse generators are intended to be portable. Some installation with excessive vibration or lack of cooling air could lead to early component failure. These failures are not covered under warranty.

What temperature can I start and run this portable?
-20 degrees Celsius is the lower limit for electric start.

Can I run the portable in the basement?
NO. The generator must be operated in a dry, safe place, outdoors, 20 feet away from open doors, windows, and vents.

Is there a high temperature shutdown?

My generator got wet, what should I do?
Immediately wipe dry. Blow off with compressed air. Let generator sit for 24 hours, and then attempt to start. Generators contain many electro mechanical parts that can be damaged when in contact with water.

Do I need to drain the fuel from the fuel tank before transportation?
No. The fuel valve must be closed before transportation, however.

Do I need to add oil to the fuel mixture?
No. The engine is a 4-stroke engine.
Where do I buy my parts from? You can purchase parts by giving us a call at 855-944-3571 and we can help you.

Can I convert my unit to an electric start? No, cannot be retro-fitted with electric start.

Can I convert this to LP? No.

Is there a High Altitude kit? Yes, we have high altitude kits. Call us at 855-944-3571 and we can help you.

Can I add a remote start to my generator? No, Westinghouse offers remote start on many models, but it cannot be retro-fitted on the models that do not come with this feature.

Can I add a larger fuel system to this generator? No, Westinghouse does not have a kit or support for this option currently available.

Is there a power cord available? Yes, check with your Service Dealer or Distributor for WPP# 210003 . If you are looking for a charger for your battery, give us a call at 855-944-3571.

Is there a special tool needed for oil filter removal? No, there is not an oil filter.

Do you have a Dolly/Wheel kit? Our Wheel Kit for the WGen2000, WGen3600v, WGen3600, and WGen3600DF can be found at our online retailers. Here is a link the Wheel Kit on Amazon. We do not have a wheel kit for the iPro4200 yet. If you need replacement wheels for your WGen5500 or larger, call us at 855-944-3571.

Can I add a quieter muffler? No, Westinghouse does not have any kits or options to support this yet.

Are there any other kits available for noise? No, Westinghouse does not have any kits or options to support this yet.

Can I add exhaust extensions to the set? No, and Westinghouse does not recommend or support for this option.

Can I add an auxiliary fuel tank? No, Westinghouse does not have a kit or support for this option currently available.

Can you send me any parts or components? Yes, we stock parts at our headquarters in Columbus, Ohio. Call us at 855-944-3571

Is there a cross reference parts for aftermarket sellers? No. We do not have any cross reference information for Westinghouse parts.

Will I need to recharge the battery periodically? As long as the generator is run regularly, the automatic battery recharging system on the engine will maintain battery charge. If not, make sure your generator is set to off and charge for eight hours every couple months.

Do you have a cross reference list for spark plugs? Check the specifications tab for your model on its product page on this website.
What information will I be asked to provide when I require service & support for my generator?
Please have the following information ready when you call:
1. Model Number
2. Serial Number
3. Proof of Purchase for warranty claims.
4. Date and Place of Purchase

How important is it to remove and service the spark arrestor?
The spark arrestor is used to capture hot particles emitted from combustion. Improper maintenance of the spark arrestor can lead to a decline in engine performance.

What will happen if I use another type of oil?
Other types of oil like synthetic oils are ok, it is simply the mixing of different viscosities that is not recommended. Follow the oil recommendation chart in the Owners Manual for proper usage. Engine performance could decline if different viscosities are blended.

How can I get water out of the fuel tank?
Drain the fuel from the fuel tank & discard properly. Refill with fresh fuel. Your manual will detail the procedure of draining the oil. You can find your manual on the Manual tab on the product page of your model.

What is the best method to cleaning the portable?
Compressed air. Rag and soapy water. Avoid excessive water, and be careful not to saturate any electrical components.

Can I use gasoline to clean the generator?
No. Gasoline is dangerous and will mar the paint finish

Can I adjust the valve lash?
Valve Lash should be performed by a Service Center certified technician. Information on adjusting the valve lash can be found in the Manual. Visit our full list of Owner's Manuals.

My pull cord won't retract or it is broken, what should I do?
You should request service from Westinghouse at 855-944-3571.

Why does my circuit breaker keep tripping?
You may be overloading your generator. Try reducing the number of appliances you have plugged in. - You may have a faulty appliance. Try disconnecting certain appliances or try plugging in the faulty appliance to utility power.

Can I use carb cleaner in my fuel?
Yes. You can treat your fuel tank for long term storage. Be certain to follow the carb cleaner manufacturer's recommendations on usage.

Does this portable have any diagnostic checks? Ex: Fault Codes?

My generator was broken right out of the box, what do I do?
Return it to the place of purchase with proof of purchase, or contact us at 855-944-3571.

Where do I take my generator for a return?
Return it to the place of purchase with proof of purchase.

My generator got wet...what should I do?
Immediately wipe dry. Blow off with compressed air. Let generator sit for 24 hours, and then attempt to start. Generators contain many electro mechanical parts that can be damaged when in contact with water.